Frequently Asked Questions

Absolutely! Our classes cater to all experience levels, including complete beginners. Our instructors will adapt exercises to suit your ability.

Comfortable, fitted activewear is ideal. Grip socks are required for all classes and can be purchased at the studio if needed.

We recommend arriving 5–10 minutes before your class. This gives you time to check in, get comfortable and speak to your instructor before the class begins.

This depends on your injury. We recommend seeking advice from a healthcare professional before attending. Please let your instructor know about any injuries or concerns so they can offer suitable modifications where possible.

For safety reasons, late entry may not be permitted once the class has started. If you arrive more than 5 minutes late, we may be unable to let you join, and your class will still be charged.

We have a 12-hour cancellation policy. If you cancel your reservation within 12 hours of your scheduled class, you will lose your class credit.

If you cancel more than 12 hours before your class, your credit will be returned to your account.

Booking is easy through the Mindbody app! Simply search for Soul Studio Pilates, select your preferred class or package and complete your booking online.

If you experience any difficulties, please send us a DM and we'll be happy to help.

Most classes run for 50 minutes.

Yes! We offer 2 hours of free parking directly outside the studio, making your visit easy and convenient.

We're at Workshop 4a, Standard Quay Faversham, Kent ME13 7BS